Shipping & Returns
Shipping + Returns
Our orders are sent with Australia Post with tracked delivery. A tracking number will be sent to the email address provided. Please keep a check of where your order is via Australia Post's website. If you are not home when delivery is attempted Australia Post will either leave it in a safe place or take it back to the Post Office. The customer is responsible for ensuring pick up within Australia Post's given timeframes. If the order is sent back to Indigo Bay due to non-collection, the customer is responsible for paying shipping if they wish to have it redelivered.
Shipping is free for all orders over $75.
For orders under $75 shipping is a flat rate of $9.
We are currently only delivering within Australia.
Who do you deliver to?
We can deliver to you, directly to the recipient, or to any nominated physical street address in Australia.
Invoices are emailed directly to the purchaser, so no need to worry about hard copy invoices in the packages.
How long does delivery take?
Our hand-stamped jewellery is made to order, so please allow 5 business days for your order to be made. Please note that this timeframe does not include delivery.
All other orders will be shipped within 2 business days.
Delivery timeframes are then dependent upon Australia Post and can take up to 10 business days (and sometimes more!) to reach rural or remote areas.
Please note the due to COVID-19 there may be some delays in receiving your order.
If you need your order urgently, please get in touch and we can discuss a solution for you.
Refunds and Returns
We carefully check each item before sending to ensure they are in perfect condition. If you receive an item that is damaged or not as described, please get in touch within 7 days of receiving your order letting us know what has happened and attaching some photos.
Unfortunately, we cannot offer refunds for change of mind or incorrect choice. If you have any questions, please get in touch.
Please note that any refunds will be for the products only, not the shipping fees.